In Store Pickup – Most items are available for in store local pickup at no charge. Due to the nature of recycled items needing processed, an in stock order will generally be ready within 24 business hours or less.
Engines and Transmissions: powertrain that is not off on the shelf and needs dismantled from the vehicle may have a 14-21 day waiting period. You may contact us for more details on the waiting time.
Standard Ground Shipping - (some restrictions apply). Check the item's product detail page for eligibility and available shipping options. Most orders are shipped within 24 - 48 hours from confirmation of your order unless otherwise specified. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 7 business days (excluding weekends and holidays) from their date of shipment.
Overnight and 2-Day Shipping - Options are available for many small and medium sized packages for additional charges. These items product detail pages will show eligibility for enhanced shipping options. Air carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and next day or second day air charges will NOT be refunded if considered late. All Overnight or 2nd day air orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays to insure same day shipment. No Overnight or 2-Day deliveries on Saturdays, Sundays and Holidays. If you place your order for Overnight and 2-Day delivery on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.
Oversized items and Body Parts - Orders containing oversized body parts such as bumpers, doors, hoods, and other large parts may still qualify for Standard Ground Shipping, however, these items require special handling and are usually shipped via methods other than UPS or FedEx. Items shipped via LTL Freight trucks may require an additional expense for limited access. Delivery times range from 2 - 9 business days for oversized items.
Freight- Items shipped by freight will require signature upon delivery. If there is a problem with delivery the buyer is responsible for all additional charges (ex. redelivery, limited access fees).
Shipping Options – Shipping estimates will be displayed on the part detail page once a location is entered in the upper right of the search screen. The specific shipping options will be displayed at checkout after you enter a shipping address.
Damaged Shipments - All items are shipped insured; if item is damaged in shipping, please take photos of the damaged packaging and product, then contact us to file a claim.
Lost or Stolen Orders - We are not responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping service. You must contact us immediately if the entire shipment was not received within two (2) full business days. All requests must be made within twenty-one (21) days from the date of shipment for any possibility of claim.